☺Habitaciones limpias , y todo muy tranquilo, nada de ruido, personal amables

A fabulous hotel, with fabulous staff in a great location ☺ At the reception desk, Bibas and Pramila were terrific and very helpful. Actually, all the staff were exceptionally friendly and helpful. I was upgraded to a pleasant and spacious room. The bed was very comfortable. The location is quiet (essential for a peaceful sleep). The hotel is close to the main attractions of Thamel and the bustling markets. The restaurant food is delicious, and they make the best vegetable/egg thukpas I've had (and I ate it several times during my stay). When I revisit Kathmandu, Hotel Encounter will be my hotel of choice. ☹ There needs to be a lot of improvement with the spa and services offered. There was no heating or hot water available. I requested a two-hour massage but received one hour (and it was very cold in the room). Despite this, the therapist gave a great massage. The pedicure given was not a pedicure - my feet were soaked in cold water - the therapist did not have the proper implements to provide a professional pedicure (or the experience). It lasted for about 15 minutes, with me cutting my toenails and the therapist using only a pumice foot paddle on the soles of my feet - no trimming of cuticles, no foot massage, etc.

Great hotel, great staff, good value for money ☺ Everything was good ☹ Although everything is good, the decor of the room feels boring. The bedsheets were clean however very old